Terms and Conditions

Welcome to Sneek. By accessing or using our website (thesneek.com) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. These Terms and Conditions govern your use of Sneek’s website, including all purchases and interactions with our services. By using this Site, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, you should refrain from using the Site.

1. GENERAL INFORMATION

Sneek operates as an online store specializing in premium streetwear. Our commitment is to provide high-quality apparel with unique designs that reflect individuality and exclusivity. We continuously work to improve our product quality, customer service, and overall shopping experience. Sneek reserves the right to modify or discontinue any product or service without prior notice. Any such modifications will be reflected on our website, and it is your responsibility to review these Terms regularly for updates.

2. ELIGIBILITY

By using our Site, you confirm that you are at least 18 years old or have parental or guardian consent to make purchases. You must provide accurate, current, and complete information when making a purchase. You are responsible for maintaining the confidentiality of your account information and restricting access to your account. Any activity under your account will be considered your responsibility. Sneek reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion if fraudulent or unauthorized activity is suspected.

3. ORDERS & PAYMENTS

All orders placed on Sneek are subject to availability and acceptance. Once an order is placed, you will receive an order confirmation email. However, this does not constitute acceptance of the order, as we reserve the right to cancel any order for any reason, including but not limited to stock shortages, pricing errors, or suspected fraudulent activity. Prices are listed in INR and are subject to change without prior notice. We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and other secure online payment gateways. Payments must be completed at the time of purchase. In the event of a payment failure, we reserve the right to cancel your order.

4. SHIPPING & DELIVERY

We offer worldwide shipping with multiple delivery options. Shipping times vary based on location and the shipping method chosen at checkout. Orders are typically processed within two to five business days, excluding weekends and holidays. Once shipped, you will receive a tracking number to monitor your order’s status. Sneek is not responsible for any delays caused by customs, shipping carriers, or unforeseen circumstances such as natural disasters or strikes. International orders may be subject to customs duties and import taxes, which are the responsibility of the buyer. If an order is lost or significantly delayed, please contact our support team for assistance.

5. RETURNS & EXCHANGES

We strive for customer satisfaction, and if you are not satisfied with your purchase, you may request a return or exchange within 14 days of delivery. Items must be in their original condition—unworn, unwashed, and with all tags attached. To initiate a return, contact our support team at shop@thesneek.com with your order details. Refunds will be processed after the returned item has been inspected and approved. Refunds are issued to the original payment method and may take up to 7 business days to reflect. Sneek does not cover return shipping costs, except in cases of incorrect or defective items. Exchanges are subject to product availability. We reserve the right to refuse returns that do not meet our criteria.

6. INTELLECTUAL PROPERTY

All content on this Site, including but not limited to images, logos, graphics, product designs, and website layout, is the exclusive property of Sneek and is protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content without explicit written consent is strictly prohibited. We take intellectual property rights seriously and will take legal action against any infringement.

7. LIMITATION OF LIABILITY

Sneek is not liable for any direct, indirect, incidental, or consequential damages that may result from the use of our products or services. This includes but is not limited to issues related to product performance, website errors, or third-party service failures. While we strive to ensure accurate and up-to-date product descriptions, Sneek does not guarantee that all information on the Site is error-free. If you experience any issues, please contact our customer support for assistance.

8. PRIVACY POLICY

Your privacy is important to us. By using this Site, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Sneek does not sell or share your data with third parties without your consent, except as required by law. We implement industry-standard security measures to protect your information. However, no online transaction is entirely secure, and by using our Site, you acknowledge that you are providing your information at your own risk.

9. FRAUD PROTECTION

To ensure a secure shopping experience, Sneek employs fraud prevention measures. We may request additional verification or identification for certain transactions, especially for high-value orders or orders flagged by our security system. If we suspect fraudulent activity, we reserve the right to cancel orders, block accounts, or report suspicious transactions to law enforcement. Providing false information or engaging in fraudulent transactions will result in immediate account termination.

10. CHANGES TO TERMS

Sneek reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Site signifies your acceptance of any updated Terms. We encourage you to review this page periodically to stay informed about any changes.

11. GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with the laws of [Your Country/State]. Any disputes arising from the use of this Site or our products shall be resolved through binding arbitration or legal proceedings in the relevant jurisdiction. If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full effect.